On April 3, New York-headquartered Pager, Inc., a virtual care navigation and collaboration platform company, announced a partnership via a press release with Google Cloud as an integrated service provider (ISP) and technology partner. The collaboration brings together Google Cloud’s Healthcare API, Dialog flow, and data platform, BigQuery and aims to enhance the care experience for navigation, virtual care access, value-based care, and well-being.
The press release states that “Pager and Google Cloud will collaborate to help eliminate digital fragmentation by advancing the connectivity of data and communications between healthcare consumers and their care teams. The deep fragmentation of the healthcare system still remains a critical challenge for the industry. This fragmentation stems, in part, from two factors: (1) the lack of true data interoperability that can replace siloed IT systems with a fluid exchange of healthcare information; and (2) a proliferation of point solutions and apps that make the healthcare ecosystem extremely difficult for consumers to engage, navigate and access. This new partnership addresses both of these root causes by combining Google Cloud's ability to seamlessly integrate data from disparate sources with Pager's all-in-one engagement platform that provides omni-channel digital communications, concierge care navigation, and an integrated, connected care experience. Health plans, providers, employers and any other healthcare leaders with a vested interest in transforming the healthcare experience can now leverage these combined capabilities.”
The press release explains that the partnership with Google Cloud helps Pager’s mission to create a more seamless healthcare consumer experience. For example, Pager’s 360 Enterprise platform will now be able to plug in additional point solutions within a singular consumer experience. The collaboration will also expand the use of customized workflow automation—including symptom checkers and automated HRAs and system plug-ins like conversational clinical and administrative bots. Additionally, the partnership will offer real-time clinical insights and recommended actions to guide patients to the most appropriate care and automate provider workflows.
Walter Jin, chairman and CEO of Pager was quoted in the release saying that "Data and interoperability are of little use unless they impact the consumer experience, and effective engagement needs the insights provided by data analytics. By bringing together Google Cloud's world-class data infrastructure, AI and interoperability capabilities with Pager's virtual-care engagement platform, this partnership unlocks tremendous value of creating a data-driven healthcare experience that serves, engages and connects health plan members with their care providers."
