Digital Medicine Society Project Targets AI-Enabled Care Navigation

The Digital Medicine Society (DiMe) is convening a multi-stakeholder initiative to accelerate the responsible adoption of AI-enabled care navigation at scale.

This work on AI-enabled patient navigation is the first of DiMe's 2026 portfolio of AI projects, with an initiative to operationalize AI governance launching later this quarter. 
Patients are turning to AI to manage care navigation challenges because the health system leaves them little choice, DiMe said, but the solutions and processes available today are far from optimized. At the same time, health systems and payers are under pressure to do more with fewer resources, while patients continue to bear the consequences when care coordination breaks down.

"Patients don't experience healthcare as algorithms or policy frameworks," said Jennifer Goldsack, CEO of DiMe, in a statement. "They experience it as delays, confusion, and stress at moments when they are already vulnerable. This project exists because patients are already using AI to navigate care today. Our responsibility is to ensure those tools are trustworthy, patient-centered, and grounded in evidence, while giving organizations the confidence to scale what actually works."

DiMe said the field needs shared, credible evidence for how AI-enabled navigation performs in real care settings, for real patients, under real constraints. The Scaling Trusted, High-Impact AI Care Navigation project will translate that need into open, evidence-based resources the field can use now.

Intel is leading this work as Title Sponsors alongside fellow founding partners that include the American Osteopathic Association, Association of Cancer Care Centers, Boston Children's Hospital, Carey, Carna Health, Google for Health, Mass General Brigham, the National Health Council, Stanford Medicine Department of Pediatrics, Swept AI, Talamel Health Technologies, UC Irvine Institute for Future Health, and Visana Health. While founding members are already participating, DiMe is actively welcoming additional organizations to join this effort as it moves into execution.

"The technology is moving fast, but without alignment on trust, utility, and real-world impact, we risk repeating the cycle of promising innovation that never scales," said Alex Flores, general manager, Healthcare and Life Sciences Vertical, Intel, in a statement. "This project brings the full ecosystem together to build the evidence, frameworks, and shared understanding needed to make AI-enabled navigation work for patients and for the healthcare system at large."