Nashville-based portfolio company RevSpring announced the results of its “AI Patient Engagement Pulse” online survey on Monday, February 17. The YouGov conducted survey sought to understand patient attitudes toward artificial intelligence (AI) in non-clinical healthcare communications.
The main takeaway from the survey was that AI tools have the potential to reduce staff burden—while also improving patient experience, as the healthcare industry suffers from staffing shortages.
According to RevSpring, patients prefer the healthcare industry to use AI tools if it means less wait time and faster services.
“By understanding individual patient behaviors and preferences, even when not explicitly stated, providers can offer the right technologies to the right patients, creating personalized experiences that build trust and improve outcomes,” RevSpring CEO Scott MacKenzie said in a statement.
About the Author
Pietje Kobus
Pietje Kobus has an international background and experience in content management and editing. She studied journalism in the Netherlands and Communications and Creative Nonfiction in the U.S. Pietje joined Healthcare Innovation in January 2024.