KLAS Midterm Report – User ratings identify biggest improvers

Sept. 25, 2015

Everyone likes to see improvement, and KLAS Research’s “2015 Midterm Performance Review: Software & Services” report lets healthcare organizations in on who the power performers are when it comes to rated technologies. Thousands of healthcare providers at physician offices, clinics, hospitals, and integrated delivery networks (IDNs) in North America gave their opinions on the healthcare software they’ve been using, and scores have been tracked over time. The report, released July 30, provides feedback on healthcare technology software vendors in 93 market segments and features the software products that have demonstrated the greatest improvement in score since the “2014 Best in KLAS: Software and Services” report published in January of this year. HMT takes a look at what makes these five highest scorers exceptional.

McKesson Practice Partner

This fully integrated EHR and practice management (PM) software helps practices of all sizes do more for patients with less effort. The Practice Partner system includes three powerful applications that are available individually or together: Patient Records, Medical Billing, and Appointment Scheduler.

What makes it a standout: The flexible documentation tools adapt to each provider’s preference, be it templates, speech recognition, digital pen, dictation, and/or Web-based patient data entry. The coding wizard checks claims as they are posted for compliance with insurance rules. Support for wave scheduling, double booking, and customized daily calendars improves scheduling flexibility.
CureMD EMR

CureMD is a leading provider of innovative healthcare solutions and services, namely EHR, practice management, patient portal, population health management, and medical billing services that transform the administrative and clinical operations of healthcare organizations. With 109,000 satisfied users across 44 states and 34 specialties, this EHR software has proved to be extremely adaptable with the availability of all modules in a single system, offering anytime/anywhere information availability.

What makes it a standout: Constant focus on research and development has helped CureMD raise the bar for usability. The solution is packed with enterprise-grade functionality minus the complexity that has become characteristic of many similar EHR vendors.

Designed by physicians, CureMD provides specialty-rich content and decision support for delivering better care at a fraction of the cost charged by other vendors. Its focus on both software and services has ensured quality delivery throughout, enabling CureMD providers to meet all regulatory, ICD-10, PQRS, and Meaningful Use requirements without compromising patient care. With a focus on individualized service, CureMD support has one of the lowest issue-resolution times in the industry.

Recondo Technology Patient Access

Hundreds of U.S. hospitals rely on the Recondo suite of Patient Access solutions to deliver complete and current answers on patient coverage, liability, and demographics, plus real-time authorization requirements and status.

What makes it a standout: Like the rest of Recondo’s revenue cycle solutions, the EmpoweredPatientAccess suite leverages the company’s patented Reconbot technology, which takes the revenue cycle to the next level by automatically querying payer websites and then retrieving, normalizing, and presenting critical information about eligibility, authorization, and claim status. This solution was also given high marks in Konfidence Level, which denotes the number of unique provider organizations that provided feedback on the solution to KLAS.
OnShift (Long-Term Care Only)

OnShift delivers cloud-based staff scheduling and labor management software and proactive services to solve everyday workforce challenges in healthcare. Post-acute and senior-living organizations rely on OnShift to control labor costs, improve performance, and drive quality care by empowering providers to staff more efficiently. OnShift predicts and prevents overtime and understaffing while dramatically reducing time spent on scheduling and managing open shifts.

What makes it a standout: Intuitive design, predictive analytics, and customer success management are why thousands of post-acute care and senior-living organizations depend on OnShift. Only OnShift provides easy-to-use, predictive tools to help providers schedule employees, predict overtime to lower costs, and fill openings to staff properly – each and every shift.

Allscripts Sunrise Emergency Care

Sunrise Emergency Care is a complete emergency department information system designed by ED clinicians to support this fast-paced environment. It is powered by the Allscripts Sunrise EHR platform – an integrated suite of solutions for acute, post-acute, ambulatory, surgery, revenue cycle, and emergency healthcare providers.

What makes it a standout: The interactive Tracking Board provides real-time, rules-based patient tracking, including icons with real-time badges that show orders, status, and results with patent-pending hover technology. A workflow manager tool monitors patient-centric tasks that need to be completed for compliance or best clinical practices that enhance patient outcomes and increase throughput.

STATDOCS templates streamline discharge documentation for high-frequency, low-acuity complaints – about 60 percent of all discharges. ED Provider Notes and ED Procedures use complaint-driven templates to speed the documentation of common procedures and high-acuity complaints. Advanced visual documentation through an interactive 3D human avatar provides drag-and-drop functionality of clinical objects that enter discreet values into the patient record, which significantly decreases the time needed to document.

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