Enhancing the EHR Experience is a Leadership Priority for Lowering Turnover

The Clinician Turnover 2025 report by the KLAS Arch Collaborative, released on Wednesday, December 3, warns that workforce instability threatens healthcare organizations’ ability to achieve key goals, including providing a positive patient experience, improving clinical care, maintaining financial strength, and attaining strategic growth. Despite KLAS’ finding that burnout rates have decreased from all-time highs during the pandemic, there is a projected global shortage of 11 million health workers by 2030. The KLAS Arch Collaborative examined the likelihood and cost of turnover, as well as how the EHR experience impacts burnout.

The authors stated that, besides personal reasons like retirement or career growth, dissatisfaction with organizational leadership is the primary reason at-risk clinicians plan to leave their jobs. Clinicians, especially nurses, often do not feel adequately supported in the duties they’ve had to take on due to staffing shortages, including tasks outside the scope of patient care.

Furthermore, they wrote, when leaders fail to deliver a reliable EHR supported by effective training and support, clinicians don’t just feel inefficient or burned out—they feel abandoned by leadership, and they start to think about leaving. This shows that investing in the EHR experience is a practical step that healthcare leaders can—and must—take to connect with clinicians, which naturally fosters a healthier organizational culture.

According to the report, over the last two years, 288 clinicians who initially planned to leave in 2023 now say they intend to stay. Most of these clinicians cite improvements in EHR technology and workflows, such as the implementation of macros, quick text, and ambient speech technology; a better login experience; and enhanced clinical communication tools.