Driving Success at Regional Health: Approaches and Challenges to Optimizing and Utilizing Real-Time Support

Regional Health knew providing leading EHR technology was not the only factor to be considered when looking to achieve successful adoption, clinician and patient satisfaction, and ultimately value from their investment.

Providing their clinicians across two states with real-time support during and after go-live to drive utilization and ensure efficiency with the EHR was important to drive success. In addition, their patients needed support to understand the value of the Epic MyChart patient portal and how to access the system.