KLAS: When Choosing BI Vendors, Biggest Isn’t Always Best

Healthcare providers report that vendor size and capability do not equate to client satisfaction when it comes to business intelligence (BI) and analytics products, according to a new report from the Orem, Utah-based KLAS Research.

For this report, "Healthcare Analytics Performance-The Data Deluge: Who Delivers Value?" KLAS interviewed 463 providers to learn about their experiences with their BI solutions. The report reveals which vendors provide the best client experience and which create the most value for providers. Some of the key vendors reviewed in the report include Dimensional Insight, Health Catalyst, IBM, Information Builders, McKesson, Microsoft, MicroStrategy, Oracle, Qlik, SAP, SAS and Tableau.

More specifically, Dimensional Insight rated highest for overall client-reported combination of strong service and product-suite capability and performance, considered “top notch” by multiple customers. Amongst “preliminary data vendors,” Health Catalyst ranked best due to its unique approach and maturing product bring clinical discipline and problem solving to healthcare BI. Clients often speak of short-term results and have high confidence in the vendor, the report found.

"Even though BI has been around for quite some time, providers are feeling an urgency to demonstrate value with the products they have, and they often look for that value in quick wins," said report author Joe Van De Graaff. "Vendors who are actively involved in helping providers demonstrate tangible outcomes tend to be seen as creating the most value."