PerfectServe Continues Acquisition Streak

Feb. 10, 2019
After buying Telmediq, company adds Lightning Bolt Solutions, CareWire

PerfectServe, a provider of cloud-based clinical communication and collaboration solutions, remains in acquisition mode, with the purchase of two more companies.

Last month, the Knoxville, Tenn.-based company acquired competitor Telmediq, a secure communications platform provider for health settings.

Now it has bought Lightning Bolt Solutions, a physician shift-scheduling platform for hospitals and health systems, and CareWire, a mobile patient engagement platform.

PerfectServe described San Francisco-based Lightning Bolt is an “AI-enabled solution that takes into account physician preferences, recurring meetings and appointment utilization to automatically generate the best possible shift schedule.” It said the system’s capability to automatically generate optimized schedules and respond flexibly to changes helps to reduce physician burnout by improving work-life balance. Lightning Bolt manages more than 3 million physician hours each month.

 Excelsior, Minn.-based CareWire uses SMS texting to drive patient engagement. It is currently deployed in 10,000 care locations, involving 42,000 patient interactions per day. The company said that by combining care navigation assistance with social determinants of health data, CareWire drives better clinical outcomes, reduced cost and readmissions, and improved chronic care management.

“Adding Lightning Bolt and CareWire extends our ability to overcome barriers and workflow problems that have surrounded our core domain for years," said Terry Edwards, president and CEO of PerfectServe, in a prepared statement. "With fewer barriers, PerfectServe can better pursue its goal to help doctors, nurses and other care team members connect, communicate and collaborate more effectively by delivering timely and relevant information to the point of care."

Suvas Vajracharya, Ph.D., founder and CEO of Lightning Bolt Solutions, will continue to lead the Lightning Bolt business, while David Nichols, founder and COO of CareWire, will drive the company's patient and family engagement product direction.

When it acquired Telmediq, PerfectServe said it would support both solutions going forward, taking advantage of each platform’s cloud-based, service-oriented architecture to integrate complementary features.

Telmediq is deployed across 300 healthcare organizations and 80,000 users. It offers a call center solution, nurse mobility, advanced alert and alarm management capabilities, and mass notification functionality. Combined, PerfectServe and Telmediq have more than 500,000 clinical users across 250 hospital sites and 27,000 physician practices and post-acute care organizations. 

The acquisition streak follows an investment last year in PerfectServe by private equity firm K1 Investment Management.