Miami Children’s Hospital Establishes UC Foundation

Nov. 25, 2009

MINNEAPOLIS, MN – Dec. 1, 2009 – Amcom Software, Inc., today announced that Miami Children’s Hospital (MCH) is implementing its unified communications framework to ensure facility-wide information sharing is automated, efficient, and effective. This includes integrated capabilities for fast, accurate emergency notifications, contact center operations, on-call scheduling, and employee/patient directory access. The goal is to achieve new levels of patient care and safety, a more productive workforce, and more satisfied patients, family members, and staff.

MCH is moving from an environment of manual, paper-based processes for everything from on-call scheduling and employee directories to one based on the principle that rules-based automation is essential for efficiency. “Our hospital is undertaking a transformation in its overall technology strategy, and we needed the right communications foundation to realize our vision,” said Ed Martinez, CIO, Miami Children’s Hospital. “Amcom Software’s unified communications solutions will break down information silos and eliminate communication problems that waste clinicians’ time. This represents a quantum leap forward for our organization both in terms of technology and the way we’ll be able to care for patients.”

Unified communications ensures the right person can access or receive the right information at the right time on the right device. This means an operator can find the on-call cardiologist at 3 a.m., the NICU can rally 30 code blue team members in minutes, and communications can be seamlessly delivered to a smartphone.