REDWOOD CITY, Calif. —January 26, 2010—Nimsoft, Inc., the first provider of Unified Monitoring™ solutions, today announced Health Dialog, a leading provider of care management, healthcare analytics and decision support, has deployed the Nimsoft Monitoring Solution (NMS) to perform real-time end-user monitoring of its Collaborative Care Center (HDC3) Web-based application. The solution helps ensure performance and availability of HDC3 to a user base of internal and external health professionals who provide disease management and wellness services to over 20 million members.
“Nimsoft offers a single, unified solution for monitoring our mission critical applications,” said Ken Holton, Director of IT infrastructure. “NMS doesn’t take an army to support or require additional infrastructure. It provides us with out-of-the-box end-user response monitoring capabilities that let us hit the ground running. With NMS, we’re getting the information we need to ensure application performance and availability and to take proactive steps to reduce the risk of downtime.”
Holton said Nimsoft was selected for its ease of use, cost-effectiveness and its rich feature set for monitoring Web-based applications. IT staff can experience what application users experience. Holton said, “Being able to see what our users see can make the difference in terms of uptime and productivity for our health coaches.”
“Health Dialog has a significant Web presence with multiple external websites and critical applications,” said Gary Read, Nimsoft president and CEO. “With NMS, they are able to consolidate into a single monitoring solution, thereby reducing licensing costs, hardware and infrastructure while benefitting from the end-user response information they need to keep their external-facing applications up and running smoothly.”