PACS/RIS/Diagnostic Imaging
Not even flood conditions and a four-day loss of electric power, telephone and Internet service at its hurricane Irene-devastated Ridgefield, Conn., headquarters in late August could keep CoActiv Medical from maintaining its seven-year 100-percent up-time service record. The company’s national PACS (picture archiving and communication system) medical facility clients were unaware that the CoActiv headquarters was closed for several days with full utility outages due to the storm.
“When we left our Ridgefield offices on the Friday before the hurricane, we forwarded all of our phone lines to our night and weekend answering service, which contacts our national network of on-call PACS and IT engineers for our 7/24/365 support,” says Ed Heere, CoActiv president and CEO. The company reports that its headquarters lost all utility services and almost flooded at 4 a.m. on Sunday, Aug. 28, as Irene blasted through the area.
Because CoActiv’s EXAM-VAULT Archive datacenters, which support its vital healthcare services, are located in hardened, cloud-based, remote Tier-IV centers in Connecticut and New York, CoActiv client hospitals and medical offices in the hurricane-devastated region and throughout the country enjoyed complete service throughout the extended outages. Company engineers and support personnel worked from remote commercial and residential locations when necessary to weather the adverse effects of the event.
Learn more about CoActiv solutions at www.coactiv.com.
