Englewood, Colo.-based Medical Group Management Association (MGMA) has rolled out four books addressing practice leadership issues.
The books cover a variety of topics including clinical and business operations, financial management, governance and organizational dynamics, and information management.
A compilation of the top 101 most-frequently asked questions by MGMA members, "Experts Answer 101 Tough Practice Management Questions" ranging from general practice administration to current issues and emerging trends. "Star-Studded Service: 6 Steps to Winning Patient Satisfaction" addresses meeting service expectations, and includes recommendations for benchmarking. "HR Policies & Procedures Manual for Medical Practices," 4th edition, is a reference that covers employment laws and hiring practices, managing performance, enforcing discipline, and ensuring patient satisfaction and safety. "Operating Policies & Procedures Manual for Medical Practices," 3rd edition, covers more than 100 management issues.
