Nearly one in five smart pump customers say they would not buy their current pump again, with one notable exception, according to a new report from Orem, Utah-based KLAS.
The report, for which KLAS interviewed 348 providers, looks at smart pump adoption trends and the customer satisfaction gap among some products. It found that roughly 20 percent of customers who purchased the B. Braun Outlook or the new Hospira Symbiq pump say that they would not buy the same device again, nor would 17 percent of those using the small, user-friendly Baxter Sigma pump.
On the other hand, 99 percent of interviewed customers who purchased the CareFusion Alaris pump would repeat the decision.
The Alaris pump, however, was not the highest-rated product in the large-volume pump (LVP) category. The B. Braun Outlook has been the top-rated pump in KLAS’ watch for three years running, earning a reputation as a solid, functional device delivered by a good company, it says.
Authors of the report also found that despite continued hopes of greater connectivity, smart pump integration with EMRs remains an unreachable goal for most providers. Hospira is the only vendor that has achieved integration with an EMR, having done auto programming with the Plum A+/MedNet pump and Cerner’s EMR at two hospitals, says KLAS.
For more information or to purchase the report — entitled, Smart Pumps: Avoiding Buyer’s Remorse — healthcare providers and vendors can visit www.KLASresearch.com/reports.
