The recent KLAS study on speech recognition technology was prompted by the movement toward automation, says the company. Though all of the participating vendors utilized a common set of speech engines, the features that differentiated them were the bolt-on technologies built on top, such as various user interfaces, administrative tools, and provider-driven workflows, according to the report. Beyond these features and functionality, it says, differing client satisfaction stems from vendor-client interaction via the sales force, support infrastructure, and executive team.
For EDIS, the study showed that in addition to no one vendor offering leading the market in all areas, integration may be important but not at the expense of some other crucial factors. The key, says the report, is to determine what is more important to an organization.
