New Software Aims to Reduce Patient Wait Times

Miami Lakes, Fla.-based AHI Software, Inc. is launching AHI Lobby, a Web-based patient tracking solution that integrates with the company’s AHIQA patient access quality assurance solution.

The software tracks the amount of time patients spend waiting and the time spent with registration staff until the process is complete, enabling administrators to manage the lobby area more efficiently, monitor patient flow and improve customer satisfaction, according to the company.

AHI Lobby uses a real-time dashboard to help management identify the number of patients waiting in any registration area, allow staff reassignments as necessary and adjust staff levels to facilitate workflow and expedite the delivery of service, it says.