KLAS Study Investigates EDIS Satisfaction Among Providers

A recent study by the Orem, Utah-based KLAS looked at provider satisfaction concerning Emergency Department Information Systems (EDIS). The study, titled “EDIS 2011: Delivering on Great Expectations,” revealed which solutions are meeting provider expectations related to achieving meaningful use (MU) requirements, improving clinician functionality, reaching integration needs, and facilitating physician workflow.

More than 80 percent of providers interviewed for the report plan on utilizing their EDIS to help them attest for Stage I MU. However, only a third of them say their vendor is ready, noting a variety of functionality gaps such as medication reconciliation, reporting, and computerized physician order entry (CPOE). All EDIS vendors indicate they are focused on meeting provider needs, but clients report variable progress across the vendor landscape.

In addition to enhancing care and the communication about that care, providers are looking to their EDIS solutions to improve emergency department (ED) efficiency. The ED often functions as a key admission point in a hospital, inefficiencies and bottlenecks in the ED can have a longer-term impact both operationally and financially.

For this research KLAS interviewed more than 500 providers to understand their experiences with the EDIS vendors and to find out how well those vendors are meeting their great expectations.