MGMA Reveals Patient Satisfaction Tool

The Medical Group Management Association (MGMA-ACMPE) has revealed a ‘Patient Satisfaction Benchmarking Tool,’ with the San Diego-based patient satisfaction consultant and software vendor, SullivanLuallinGroup. MGMA, which revealed the tool at its annual conference this week, says the tool will aim to help medical group practices put together an accurate assessment of their current patient satisfaction and look for ways to improve on it.

According to MGMA, the tool uses an interface that compares patient survey scores with various questions. It includes comparisons with the Agency for Healthcare Research and Quality’s (AHRQ) Consumer Assessment of Healthcare Providers and Systems’ Clinician and Group Survey (CG-CAHPS), and lets members know how they would perform if the CG-CAHPS survey was mandated today.

 “The patient satisfaction benchmarking tool will propel medical groups in the right direction by beginning the benchmarking process for their patient satisfaction scores quickly and accurately,” Todd Evenson, director of data solutions, MGMA-ACMPE, said in a statement. “Especially as the healthcare industry evolves to incorporate quality and satisfaction measures into payment models, this resource will be a tremendous help as practices work to understand how best to integrate these measures into their processes and better serve their patients