Resources to Help Consumers Navigate the Health Insurance Marketplace

Health and Human Services (HHS) has announced $67 million in grant awards to 105 Navigator grant applicants in Federally-facilitated and State Partnership Marketplaces. These Navigator grantees and their staff will serve as an in-person resource for Americans who want additional assistance in shopping for and enrolling in plans in the Health Insurance Marketplace beginning this fall. HHS has also recognized more than 100 national organizations and businesses that have volunteered to help Americans learn about the health care coverage available in the Marketplace.

Previously, HHS launched 24-hours-a-day consumer call center ready to answer questions in 150 languages. IN addition, about 1,200 community health centers across the country are preparing to help enroll uninsured Americans in coverage, and a partnership with the Institute of Museum and Library Services will help local libraries be a resource for consumers who want information on their options. In addition, HHS has begun training other individuals who will be providing in-person assistance, such as agents and brokers and certified application counselors.