HealtheConnections HIE to Provide Statewide Encounter Alerts in N.Y.

HealtheConnections, a Syracuse, N.Y.-based health information exchange, has been awarded a contract to provide statewide encounter alerts on behalf of the Statewide Health Information Network for New York (SHIN-NY). 

HealtheConnections said it is launching a new alerting solution designed to improve care coordination and health outcomes for millions of New Yorkers. The HIE said new statewide alerting with improved data quality exemplifies the SHIN-NY’s commitment to advancing interoperability and strengthening care delivery statewide.

HealtheConnections is working with interoperability vendor PointClickCare to produce this service offering for the SHIN-NY. Through this partnership, providers, managed care organizations (MCOs), accountable care organizations (ACOs), and risk-bearing entities will receive near real-time notifications to evaluate care needs, coordinate follow-up, and close care gaps. Healthcare teams will be able to filter and analyze alerts across their patient panels to identify trends and improve workflows, supporting more proactive care and quality measures achievement. Additionally, this solution is built with rigorous security and privacy safeguards that meet SHIN-NY standards for regulatory compliance and maintain trust among patients, providers, and payers.

“We are honored to be selected to provide SHIN-NY Statewide Encounter Alerts across all regions of the state, and to continue driving innovation that improves care through health information exchange,” said Elizabeth Amato, president and CEO of HealtheConnections, in a statement. “This solution sets a new standard for scalability, reliability, and actionable insights—ensuring that healthcare providers have real-time access to their patients’ hospital and emergency encounter data from anywhere in New York. Care teams will be able to better coordinate care, make more informed decisions, and manage high-risk patient populations more easily.”

SHIN-NY statewide encounter alerts will be available to participants in fall 2025.