Humana’s Health Plan Information Integrated Into Epic’s MyChart

Humana Inc. [NYSE: HUM] has become the first health insurer to integrate health plan information directly into Epic’s MyChart patient portal accounts that patients may already use with their healthcare providers.

More than 3 million Humana members use MyChart. The integration enables Humana Medicare Advantage members to access their insurance details – such as coverage information, benefits, contacts and other resources – in the same place where they manage the rest of their care.

“We are dedicated to making our members’ healthcare experience as smooth and effortless as possible,” said George Renaudin, Humana’s president of insurance, in a statement. “This integration not only simplifies access to critical plan details but also empowers members to manage their health effectively.”

When members log into a connected health system's MyChart, they will be prompted to link their MyChart account to their Humana plan. Once linked, members gain access to payer-maintained information and their insurance activity, which includes deductible and maximum out-of-pocket progress, a digital ID card, and direct links to health plan resources. Without having to log out of MyChart, Humana members will have access to tailored reminders and resources, including a single sign-on to MyHumana.com, important phone numbers like the 24/7 Nurse Advice Line, and information on claims and authorization status. Humana said this should reduce the effort required to find critical details about their coverage and health plan resources.

“Navigating healthcare can be complex, especially when information lives in different places,” said Alan Hutchison, vice president at Epic, in a statement. “This collaboration aims to make things simpler by bringing care and coverage together for patients.”