Cleveland Clinic, Amazon One Medical Collaborating in N.E. Ohio

Cleveland Clinic and Amazon One Medical are collaborating to deliver primary and specialty care in Northeast Ohio. 

Amazon One Medical, a hybrid virtual and in-person primary care organization, said it will open its first primary care office in affiliation with Cleveland Clinic next year, offering same and next-day appointment availability, onsite lab services and wrap-around virtual care support for members.

Cleveland Clinic and Amazon One Medical said they will determine where to open new facilities to meet patient needs over the next several years.

The organizations said their new relationship will ensure that patients have increased access to coordinated care through Amazon One Medical’s care model and Cleveland Clinic’s network of specialists, hospitals, and facilities.

“This collaboration demonstrates a shared commitment from both organizations to meet the needs of our patients and to enhance the care we provide to our communities,” said Tom Mihaljevic, M.D., Cleveland Clinic CEO and President, in a statement. “Amazon One Medical will complement our current primary care offerings, enabling patient access to essential health services.”

Amazon One Medical said it is offering thoughtfully designed offices, convenient appointments and ample time between patients and their providers. Members also can access 24/7/365 virtual care services through the Amazon One Medical mobile app, including on-demand video visits, secure provider messaging, “Treat Me Now” digital assessments for common health concerns, easy vaccine and medical record access, prescription renewals and proactive reminders for follow-up care and referral needs.

"We look forward to collaborating with Cleveland Clinic to deliver a high-quality patient experience and seamless continuation of care across all settings to deliver the highest levels of health, care, and value,” said Trent Green, CEO at Amazon One Medical, in a statement. “Teaming up with Cleveland Clinic advances our mission of improving the health care experience, bringing our human-centered and technology-powered model to individuals and employers in the greater Cleveland area.”

Amazon One Medical said it accepts most major insurance plans for in-person care or pre-scheduled Remote Visits.

Amazon One Medical also works with over 10,000 employers throughout the U.S. that sponsor membership fees as a benefit for their employees and their dependents.