Ovatient Launches Virtual-First Care Offering at MUSC Health

Ovatient, a virtual-first health care services company co-founded by the MetroHealth System in Ohio and the Medical University of South Carolina (MUSC Health) in 2022 has launched its virtual-first care offering built on Epic and MyChart at MUSC Health.

The nonprofit Ovatient will provide on-demand urgent care and virtual-first primary care as well as integrated behavioral health services, with expectations to deliver care for more than 50,000 MUSC Health patients in the first year alone.

The launch of Ovatient's virtual-first services in South Carolina follows the recent debut of its MyCare Anywhere, a new digital health experience powered by League, a healthcare consumer experience platform best known for using data and AI to drive health engagement.

Ovatient said that MyCare Anywhere is EHR-integrated to offer hyper-personalized virtual care, expert health content and self-guided health journeys. It is initially available to patients throughout Northeast Ohio through Ovatient's partnership with the MetroHealth System.

Ovatient's full-time, dedicated virtual care team fully integrates with MUSC Health's digital front door, Epic and MyChart, which the company says provides a meaningful, person-centered experience for MUSC Health patients. While Ovatient's service are virtual-first, they are not virtual only. Patients can go from virtual to in-person care seamlessly tailored and coordinated to their lives and existing care team, the company said.

"Everyone's health journey is unique, and everyone should be able to choose how, when and where they get their care without ever compromising on quality. With MUSC Health, we are championing a more coordinated approach to virtual care that connects patients to care teams they trust, whether they are in person or online," said Michael Dalton, CEO of Ovatient, in a statement. "When care is connected through the EHR, patients and providers alike see a seamless experience, and we build and maintain trust. With this information, health systems grow their insights and share of care and build stronger relationships with their patients."

Prior to his role at Ovatient, Dalton served as the vice president for the Virtual Care Enterprise at MetroHealth, where he was responsible for designing, coordinating and implementing the health system’s virtual and at-home healthcare services strategy.