Two healthcare organizations in Ohio, The MetroHealth System and Medical Mutual, became the first provider and payer organizations, respectively, to digitally exchange data and documents with OnBase Mackinac. This advancement in payer-provider collaboration bypasses traditional time-consuming communication through fax, mail, couriers and web portals; thereby reducing costs and eliminating risks and delays through increased transparency, quality, and faster processes.
Beginning July 23, MetroHealth and Medical Mutual can securely exchange data and documents via Mackinac. Leveraging their OnBase information management platform functionality, the OnBase Mackinac solution enables these workflow and business process management functions without complicated system integrations.
The first workflow facilitates the collaboration regarding a payer’s request for medical documentation in support of claims payment. Called Electronic Medical Documentation Request (EMDR), Medical Mutual will be able to initiate a secure electronic request to MetroHealth for data and documents, and MetroHealth can fulfill that request electronically. This process can otherwise take several days, but now both organizations can collaborate in near real time.
By utilizing an organization’s existing secure infrastructure and services, OnBase Mackinac electronically routes the right information to the right person at the right time, eliminating duplicative, lost or misplaced information. The solution has the potential to reduce both parties’ cost-per-transaction by more than half, while cutting expensive communication costs.
