CHI Franciscan Health and GE Healthcare have joined forces to implement a NASA-style “Mission Control” command center to effectively and efficiently synchronize all elements of a patient’s hospital experience. The artificial intelligence (AI)-powered system will support caregivers to enhance patient safety, orchestrate seamless care delivery and, ultimately, get patients back home sooner.
CHI Franciscan will be the first hospital system in the state of Washington—and the fifth globally—to utilize the leading-edge technology to improve patient care.
The Mission Control Center will use the power of artificial intelligence and predictive analytics to optimize care coordination, speed care delivery, and improve the patient experience, while maintaining patient privacy. The powerful system works by looking at each individual hospital as part of a larger system, continually examining real-time data and using machine learning to recommend actions that can predict and prevent risk, balance staff workload, and streamline the discharge process so patients can get home sooner.
From the Mission Control Center, licensed providers will monitor and leverage analytic apps, or “tiles,” to optimize patient care operations at each facility, and trigger actions to best leverage resources across the system. Each tile is carefully crafted to solve a specific issue, taking into account the highly nuanced real-world challenges of caregivers and patients. For example, one tile will help streamline the discharge process by monitoring all patients scheduled for discharge and identifying and addressing “pinch points” that can cause significant and preventable delays. The key is that the real-time data in the tiles is predictive and actionable.
The Mission Control Center will complement CHI Franciscan’s Virtual Hospital, which includes regional telemetry monitoring, virtual companion, virtual ICU, virtual hospitalist, and other services. CHI Franciscan’s virtual care teams complement on-site teams, for example, by providing continuous surveillance of cardiac rhythms for inpatients, which allows on-site staff maximum time at the bedside. The virtual ICU team, which includes physicians and nurses, monitors all CHI Franciscan ICU patients, resulting in shorter ICU stays and better outcomes.
CHI Franciscan Mission Control will be organized with a systemwide Mission Control Center, and smaller centers located at St. Joseph Medical Center in Tacoma, St. Francis Hospital in Federal Way, and Harrison Medical Center in Silverdale.