Arrive Health Acquires Pharmacy Technology From UPMC Enterprises

Jan. 18, 2023
Denver company to add UPMC’s AI-driven virtual assistant technology and a patient management system to its affordability offerings to support patients as they fill and refill medications

Arrive Health, a provider of real-time benefit tools and integrated solutions, has acquired a suite of patient engagement and automation technologies developed by UPMC Enterprises and the UPMC Pharmacy Network.

Denver-based Arrive Health said it will add AI-driven virtual assistant technology and a patient management system to its affordability offerings to support patients as they fill and refill their medications. The combined assets will empower providers, care teams, and patients with shared clinical and cost information to achieve improved outcomes and patient access, the company said.

For the past five years, Pittsburgh-based UPMC Enterprises and UPMC pharmacy teams have developed and deployed technology to support medication adherence. The AI virtual assistant and integrated workflow tools allow care teams to prioritize patients who are at risk of skipping their medications and drive continuous engagement through automated conversation flows. With these tools, UPMC has demonstrated a 200 percent improvement in refill-rate, a 32 percent reduction in 7-day readmissions, and the elimination of thousands of pharmacy calls per month.

Arrive Health’s network delivers patient-specific data from over 200 million insured members into the prescribing workflows of over 300,000 providers. With the integration of the UPMC pharmacy technology, Arrive Health said it would further support pharmacy teams and the patients they serve by combining automated patient access resources with consumer-facing real-time benefit checks.

UPMC has invested in Arrive Health as a part of this transaction.

“We have a long-standing relationship with UPMC and I’m grateful their belief in our company led them to seek Arrive Health as the right partner to scale these capabilities. With these additions, we will support patients more holistically from the exam room to the pharmacy counter,” said Kyle Kiser, chief executive officer of Arrive Health, in a statement. “Presenting real-time medication options empowers patients throughout their journey and is an essential step in reducing cost for patients and risk-bearing entities. With UPMC’s adherence tools and our market-leading network, we will create a digital experience similar to what consumers experience outside of healthcare.”

“Technology is essential in transforming pharmacy and clinical operations, while improving patient outcomes. With these tools, we communicate with over 60,000 UPMC patients annually and make a meaningful difference in their lives, while streamlining processes for pharmacy staff,” said Rebecca Taylor, PharmD, M.B.A., senior director of pharmacy at UPMC, in a statement.

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