R1 RCM, a provider of technology-enabled revenue cycle management (RCM) and physician advisory services to healthcare providers, announced an expanded 10-year agreement with longstanding customer Intermountain Healthcare to be the exclusive RCM provider across all Intermountain Healthcare patient care sites.
Since 2011, Intermountain has leveraged R1 through a co-managed service model where R1 worked in combination with Intermountain’s revenue cycle operations team to optimize operations, from scheduling and patient access through claims and payment. The expanded relationship centers on an operating partner model for fully managed revenue cycle operation across inpatient and preventative care settings. Intermountain will rely on R1 to provide and manage the full spectrum of RCM needs.
With R1’s investments in developing the technology and commercial infrastructure needed to optimally run end-to-end revenue cycle operations for large health systems, Intermountain will be able to focus on creating more seamless, cost-effective, efficient, and patient-centric revenue cycle operations across the enterprise. R1 will also play a consultative role with Intermountain in this integrated RCM approach amidst an evolving healthcare landscape, and one where clinical outcomes link directly to the revenue cycle.
In conjunction with this partnership, R1 and Intermountain will create an RCM product development and technology solution center in Salt Lake City with a team focused on cultivating leading revenue cycle solutions co-located alongside RCM operations. Intermountain currently employs a regional focus for RCM operations like many other health systems across the country; consolidating RCM operations into a single-geography footprint will help reduce costs while optimizing operational efficiency and quality. As part of the arrangement, R1 will welcome 2,300 Intermountain Healthcare employees to be part of R1.
