AAFP: Physicians Forced to Switch EHRs, Unhappy With New Systems

Jan. 21, 2015
The American Academy of Family Physicians Family Practice Management Journal has released a report that said doctors are being forced to switch electronic health records (EHRs) and there is widespread dissatisfaction among physicians who have switched.

The American Academy of Family Physicians Family Practice Management Journal has released a report that said doctors are being forced to switch electronic health records (EHRs) and there is widespread dissatisfaction among physicians who have switched.

Most respondents claim that their new EHR does not improve productivity, and only 39 percent of physicians are happy with their new systems.  Physicians cite revenue, productivity losses and traumatizing EHR transitions.

Among the reasons behind switching EHRs, respondents reported that the change was often not by choice, but was forced upon them.  Physicians are quoted: "We were forced to [change EHRs] as part of the larger organization. [The] decision to switch was made at executive level. [It was a] business decision by hospital owner attracted to the product's billing and financial reporting, not driven by clinical users' interests."  

The survey states, "Those who were personally involved in making the switch tend to look more favorably on their new system than those who did not make their own decision... Of the 140 respondents who said they were involved in the decision to change systems, 61 percent are happy with their new EHR; of those not involved in the decision, only 19 percent are happy with their new EHR."

The authors of the report add, “While our sample is too small to suggest winners and losers in the EHR marketplace, we do see some suggestive numbers.  EpicCare Ambulatory and Praxis had the most net gains in customers among our respondents," they explain.  However, when user satisfaction was compared between the two EHRs, the difference was compelling.  Praxis eclipsed Epic and outranked all other systems.

Sponsored Recommendations

Going Beyond the Smart Room: Empowering Nursing & Clinical Staff with Ambient Technology, Observation, and Documentation

Discover how ambient AI technology is revolutionizing nursing workflows and empowering clinical staff at scale. Learn about how Orlando Health implemented innovative strategies...

Enabling efficiencies in patient care and healthcare operations

Labor shortages. Burnout. Gaps in access to care. The healthcare industry has rising patient, caregiver and stakeholder expectations around customer experiences, increasing the...

Findings on the Healthcare Industry’s Lag to Adopt Technologies to Improve Data Management and Patient Care

Join us for this April 30th webinar to learn about 2024's State of the Market Report: New Challenges in Health Data Management.

Findings on the Healthcare Industry’s Lag to Adopt Technologies to Improve Data Management and Patient Care

2024's State of the Market Report: New Challenges in Health Data Management