“Competing in the Retail Market: Winning the Constituent Game.” This white paper discusses the rising concern from payers on how the healthcare market is becoming a consumer retail market – faster than you may think. Multiple forces, including rising premiums and employer cost-shifting, are converging to drive this transformation. In the new market, healthcare payers’ key constituents – employers, providers, brokers and members – need more and better information and tools in order to carry out their roles. Payers are ideally positioned to meet these needs, although few are there yet. You’ll soon agree a shift into the consumer market is unavoidable. TriZetto can help get you there.
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