Tucson, AZ– December 2, 2009 – Desert Cardiology of Tucson, a ten-provider full-service cardiology practice with six offices in the Tucson area selected Medfusion, the leading provider of patient-to-provider online communication solutions, to provide their patients with self-service online communication solutions. According to Jeff Askam, CEO of Desert Cardio, “Medfusion has developed a HIPAA-compliant patient portal that’s endorsed by MedAxiom. That was reason enough to partner with Medfusion.”
Desert Cardiology has been offering their patients Medfusion’s Pre-Registration, Appointment Requests, and Online Bill Pay solutions since early this year and in doing so patients have really taken to utilizing the patient portal to communicate with the practice. Patients go to Desert Cardiology’s website to log on to the patient portal and register from the comfort of their home and on their time. Having the paperwork completed in advance of their appointment keeps them from going to their appointment a half hour early to fill out paperwork. “Customizing the patient forms to meet our needs has been an added value for the practice. Medfusion also provided us with upfront marketing ideas to reach out to our patients, and that has worked well,” noted Askam. He also reported that reminding patients about the Online Bill Pay option in their statement has notably increased patients going online to pay their bills. Askam says that it’s been a definite convenience for both the staff and patients.
Desert Cardiology will soon implement Medfusion’s Patient Messaging solution, which will enable the practice to securely send lab results and supporting documentation to their patients, with a receipt confirmation. “I suspect we’ll see some real time savings with this because now our staff won’t have to spend time playing phone tag with the patients to give them their lab results, nor will we have to mail the lab results. This will not only give the staff more time for other tasks, but we’ll also save on postage,” commented Askam.