CIGNA Simplifies Paying Medical Bills

March 9, 2010

BLOOMFIELD, Conn. and MOUNTAIN VIEW, Calif. – March 8, 2010CIGNA  (NYSE:CI) is announcing today that it is rolling out Intuit Inc.’s (Nasdaq: INTU) Quicken Health Expense TrackerSM online bill payment for its medical and pharmacy plan customers – at no additional charge.

“A major area of confusion for many health plan customers is understanding what they are responsible for paying out of their own pocket and why,” said Tom Richards, senior vice president and product leader for CIGNA. “Quicken Health Expense Tracker makes it easy for individuals to understand and pay their medical expenses online.”

  A year ago, CIGNA became the first health plan to make Quicken Health Expense Tracker available to those enrolled in the health service company’s Open Access, PPO, Point of Service and HMO health and pharmacy plans. In addition, effective today Quicken Health Expense Tracker is now also available to customers of CIGNA consumer-driven Choice Fund plans.

            “I’ve been searching for years for a tool to help me save valuable time tracking my family’s medical expenses, but the programs I tried were just hard to use and took up even more time,” said Arne Lindgren, a CIGNA customer from Alabama. “I found Quicken Health Expense Tracker on the myCIGNA Web site and I love it!  This is the answer to what I needed.”

Quicken Health Expense Tracker is available at no additional cost on, the secure, personal Web site for those enrolled in CIGNA plans. Now consumers can finally manage their medical expenses easily because Quicken Health Expense Tracker:

  • Presents complex medical jargon and codes for services received in clear, everyday language.
  • Provides claim information and shows the math behind how the individual’s financial responsibility was calculated. Clear, easy to understand calculations show the cost and how much the health plan covered.
  • Walks individuals through each claim using the “Claim Assistant” feature to check for accuracy, and provides step-by-step guidance for questions.
  • Enables users to pay any outstanding balance online from Quicken Health Expense Tracker, simplifying the process of paying doctor’s bills.

Quicken Health Expense Tracker is the latest of several resources and tools CIGNA provides to help individuals understand, manage, and improve their health and productivity. Other CIGNA resources and tools include:

  • My Health Assessment – Identifies top three risks through an online questionnaire, and recommends personalized actions for improving health and lowering health risks
  • CIGNA Well Informed – Alerts individuals and their physicians to possible gaps in care
  • CIGNA Care Connections – One-stop online location for cost and quality transparency tools
  • Personal Health Record (PHR) – Provides a confidential, secure online location for members to store their complete health history  
  • CIGNA 24 Hour Health Information Line – Anytime access to a live nurse or audio library of health information and tips
  • Online Coaching – Multi-week online coaching triggered by risk(s) indicated in the health assessment.

Sponsored Recommendations

Patient Engagement and ML/AI – Modern Interoperability as an enabler for value based care

Discover how modern interoperability empowers patient engagement and leverages ML/AI for better outcomes in value-based care. Join us on June 18th to learn how seamless data integration...

New Research: The State of Healthcare Cloud Security and Compliance Posture

Compliance & Security Debt Awareness Could Have Prevented Change Healthcare & Ascension Healthcare Breaches

Telehealth: Moving Forward Into the Future

Register now to explore two insightful sessions that delve into the transformative potential of telehealth and virtual care management solutions.

Telehealth: Moving Forward Into the Future

Register now to explore two insightful sessions that delve into the transformative potential of telehealth and virtual care management solutions.