Insourcing, outsourcing, multi-sourcing??? Determining the best “strategic sourcing partnership” for your organization can increase service and move you forward. Just prior to Y2K we made the decision to enter a long term comprehensive outsourcing agreement. The key objectives where to increase IT service quality, have a positive economic impact, have additional access to skilled professionals, and allow our retained IT team to be more well positioned to focus on the future. Finding the right mix in how the IT function is sourced continues to be more of an art than a science. It is an area that should not fall prey to the dreaded “pendulum swinging back and forth” with IT leadership changes, but a strategy that evolves over time with your business environment and needs.
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