So I asked the smartest person I know—Mom—her thoughts on the best way to keep her from being readmitted to the hospital for her CHF. She said:
“First of all, they give you this discharge paper when you leave, which is very nice. But you can never read the scribbles and you have no idea what it means. So they could start by making it something you can understand. The other thing is that when you’re in the hospital, you have the idea (whether it’s true or not) that people are taking care of you, and talking to each other and things are under control. You at least THINK that someone is in charge. The minute you leave, that is over and you are on your own.”
What if the same thing applied to the hospital?
PS I am going to be submitting ideas for next month’s stories in a few days. If you have any ideas, let me know.