According to the old axiom, “what gets measured gets managed”. The cover story in this month’s Healthcare Informatics, emphasizes the importance of ROI, value and concrete benefits of IT investment. For some time, the industry has forgone this important perspective to “just do it”. There has been a widely held belief that certain things can’t be measured. Without measurement, decisions and priorities are not informed, resources are misallocated, priorities are out of order, and mistakes are often made. The price is too high, as information technology becomes part of the care delivery process, organizational performance is impacted and lives are at stake.
Business cases, with projected ROI and value assumptions, are important at the beginning of a project. But even more crucial, is the ongoing plan to realize value from the IT investment. Metrics should be developed at every stage of a project.
then you can begin to understand how and what to measure. The next step is to examine what is easily measured using information you already have. This step will provide you significant understanding on the process of measurement, which I will cover in future blog posts. Yet, do guard against the following:
“The first step is to measure whatever can be easily measured. The second is to disregard that which can’t be easily measured. The third step is to presume that what can’t be measured easily isn’t important. This is blindness. The fourth step is to say that what can’t be easily measured really doesn’t exist. This is suicide!”. Charles Handy, “The Empty Raincoat”
