Deloitte Survey Finds Most Americans Satisfied with Coverage

June 24, 2011
A new survey by the Deloitte Center for Health Solutions, a division of Deloitte LLP (New York), finds that the majority of consumers are satisfied

A new survey by the Deloitte Center for Health Solutions, a division of Deloitte LLP (New York), finds that the majority of consumers are satisfied with their current health care coverage, and many have concerns about potential changes from the Patient Protection and Affordable Care Act (PPACA). Top concerns include health insurance coverage, access to quality health care and potential cost increases. The majority of consumers also said they are at least somewhat knowledgeable about PPACA.

Overall, 36 percent of all adults surveyed think they will be “better off” as a result of reform, with 43 percent believing that they will be “worse off.” 67 percent of all adults believe that “in the long-term, the reform bill will increase access to health insurance for most of the uninsured;” though 76 percent think “the cost of the reform bill will be higher than expected.”

Eighty-two percent of all adults surveyed consider themselves to be “well” or “adequately” insured, with 96 percent of that statistic “very satisfied” or “somewhat satisfied” with their insurance company’s performance in serving their needs.

In terms of accessing quality healthcare, 56 percent of all adults surveyed that that “some hospitals and medical practices will close,” and 55 percent think they will have to wait longer to see their doctor. Adults surveyed also anticipate increases in taxes, hospital and physician prices, and health insurance costs.

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