Survey: CIOs Cite Consumerism as Major Driving Force Compelling Them Forward Toward Digital Health

June 5, 2020
A report that the Impact Advisors consulting firm has just released, based on a survey it conducted for CHIME, has found significant barriers to advancing digital health initiatives in hospitals, despite consumer interest

Increasingly, hospital and health system CIOs are saying, the push toward digitization to transform the patient experience is becoming a critical competitive differentiator in their markets, with the pressure coming directly from patients themselves, and driven by their experiences as consumers in other service industries, such as travel, banking, and the retail sector. Yet moving forward on digital health remains challenging internally, with issues around sponsorship and leadership dominating.

Those are key findings from a new report, released Aug. 6, that was prepared by the Naperville, Ill.-based consulting firm Impact Advisors, and based on an online survey that Impact Advisors conducted among members of the Ann Arbor, Mich.-based College of Healthcare Information Management Executives (CHIME). The survey was open from April 23 through May 10 online, and 52 hospital and health system CIOs participated.

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