Ego and Metrics Gone Awry

Nov. 16, 2011
The core message in this post: Beware the leader too comfortable in the role, too adept at eluding the grasp of humility.

It's not good karma to take pot shots at someone after they pass away, but I started this blog several months ago and never finished it, so I find at least some relief in that. The core message in this post: Beware the leader too comfortable in the role, too adept at eluding the grasp of humility.

Robert McNamara died last Monday. For those interested in studying and learning about leadership and management, independent of industry or purpose, he's a character worth knowing. My father, brother, uncle, and cousin all served in the McNamara War; my father at the most senior levels of the Air Force. And, of course, in my own Air Force professional education, we studied his style, strategies, and outcomes in-depth. Bless him and the hearts of his left behind family, his life offers poignant and painful lessons in leadership that we should all note.

He had all the right academic credentials, corporate pedigree... and haircut. He was a data wonk before it was fashionable. He came into his role as Secretary of Defense with an ego only rivaled in modern times by characters such as Patton and MacArthur. He created a dream team at the Pentagon and set out to change the stodgy US military. To that end, he had remarkable vision and management skills, and his thinking and fingerprints remain to this day in the DoD. But... his great successes fed his great ego and the egos of his aides and staff. Like an engine of pride consuming itself for fuel, it was only a matter of time before it all came apart. Ironically, for truly great leaders, their successes lead to successively greater connections to gratitude and humility. They see that, were it not for the grace of God and subtle random events to their favor, their great successes would have been great disasters.

In McNamara's War, number crunching, organizational theory, "systems engineering", academic credentials, and money were all trumped by the heart and will of a culture not inclined to change from the influence of a superpower consumed by its own self-righteousness. One of McNamara's metrics-gone-wrong legacies: The Daily Body Count, mandatorily reported up-channel from the lowest level troops in the field. Can you imagine being a 20-year old platoon leader, pausing after a jungle battle to count bodies (the enemy's and your own troops) and coldly radioing them into headquarters to ensure that the numbers made it to the next morning's briefing for the Pentagon? Do you really think those metrics were accurate or reflected anything meaningful about success or failure? McNamara's ego convinced him that his pedigree could out-think, out-manage, and out-measure the lowly peasant Communists. But, as they say, not all things can be measured and not all things measurable should be measured.

The best leaders walk the thin line between confidence and uncertainty... between egotism and humility. You want a leader who shows evidence of falling to both sides of the line because all of those behaviors are appropriate at the right time and right place.

Beware the leader too comfortable in the role, too adept at eluding the grasp of humility.

Sponsored Recommendations

A Cyber Shield for Healthcare: Exploring HHS's $1.3 Billion Security Initiative

Unlock the Future of Healthcare Cybersecurity with Erik Decker, Co-Chair of the HHS 405(d) workgroup! Don't miss this opportunity to gain invaluable knowledge from a seasoned ...

Enhancing Remote Radiology: How Zero Trust Access Revolutionizes Healthcare Connectivity

This content details how a cloud-enabled zero trust architecture ensures high performance, compliance, and scalability, overcoming the limitations of traditional VPN solutions...

Spotlight on Artificial Intelligence

Unlock the potential of AI in our latest series. Discover how AI is revolutionizing clinical decision support, improving workflow efficiency, and transforming medical documentation...

Beyond the VPN: Zero Trust Access for a Healthcare Hybrid Work Environment

This whitepaper explores how a cloud-enabled zero trust architecture ensures secure, least privileged access to applications, meeting regulatory requirements and enhancing user...