Medtronic, American Well Team Up to Integrate Telehealth Capabilities

Oct. 19, 2017
Medtronic and American Well announced a partnership to offer a telehealth solution focused on the unique needs of the complex, chronic, co-morbid patient population.

Medtronic and American Well announced a partnership to offer a telehealth solution focused on the unique needs of the complex, chronic, co-morbid patient population. The partnership will connect patient monitoring data from Medtronic Care Management Services (MCMS) business into telehealth visits provided by American Well.

Dublin-based MCMS and Boston-based American Well will work together to enable patient access to American Well's telemedicine services on MCMS' video-enabled platforms, and to allow bi-directional data flow between the two parties. The telehealth solution will provide information from MCMS' remote patient monitoring to clinicians performing consultations using American Well's telemedicine capabilities. In turn, the data from these telemedicine visits will be included in MCMS' clinical management software. The partnership is designed to provide greater patient access to their care team, while improving clinician access to the critical information needed when making care decisions - especially as they evaluate opportunities for early intervention.

Sheri Dodd, vice president and general manager, Medtronic Care Management Services, said in a statement, “Providing care to complex, chronic, co-morbid populations requires access to, and coordination between, multiple clinical specialties. Our work together will help clinicians gain a more complete view of a patient's health status when making care decisions, and will help ensure access to information from telemedicine interactions is available to the broader care team while the patient remains in their own home.”

The use of telehealth solutions is increasing exponentially due in part to the increasing complex, chronic, co-morbid patient population—whose multiple disease diagnoses require ongoing attention from several clinical specialties, and whose care drives more than 70 percent of total U.S. healthcare spending, according to a joint press release.

Ido Schoenberg, CEO of American Well, said in a statement, “This will help clinicians more effectively manage patients while providing patients with flexible access to expert care when they most need it," said "These new capabilities will serve clients of both Medtronic Care Management Services and American Well, enhancing the capabilities available to health plans, major health systems, and other customers pursuing more efficient care of complex patients.”

Medtronic, a medical technology, services and solutions companies, serves physicians, hospitals and patients in approximately 160 countries. American Well serves a telehealth ecosystem of more than 250 healthcare partners nationwide, including most major health plans and more than 70 health systems comprised of over 975 hospitals.

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