Anthem, Samsung, and American Well announced that consumers with an Anthem affiliated health plan and the updated Samsung Health app on their Samsung Galaxy device can now access LiveHealth Online within Samsung Health. The “Experts” service in Samsung Health connects consumers with U.S. based, board-certified healthcare providers for a wide variety of non-emergency medical care 24 hours a day, seven days a week.
LiveHealth Online, which is powered by American Well’s technology, gives consumers the ability to “Ask an Expert,” and consult a care provider through video chat. These board-certified healthcare providers can address non-emergency medical needs such as colds, coughs, flu, and allergies. During the visit, the care provider can provide a diagnosis, and submit a prescription. Through the Samsung Health service, consumers can even consult with health experts in a number of different subspecialties, including nutrition and dermatology. With this latest update consumers will also have access to additional services offered exclusively on the Samsung Health app—like fitness training, maternity advice, sleep tracking, and other health-related offerings.
Consumers can access LiveHealth Online by opening the Samsung Health service on their Galaxy device, and selecting the “Experts” tab to connect with a care provider. They will be asked to enroll in Samsung Health’s “Ask An Expert” feature with their Samsung account and then prompted to select their health plan to view coverage for the services they receive, if applicable.