HHS Study: 63-Fold Increase in Medicare Telehealth Use During the Pandemic

Dec. 6, 2021
A new report, produced by researchers in HHS's Office of the Assistant Secretary for Planning and Evaluation, found an increase in the use of telehealth services helped maintain certain healthcare access during the pandemic

According to a Dec. 3 press release, a new report from the U.S. Department of Health and Human Services (HHS) entitled, “Medicare Beneficiaries’ Use of Telehealth in 2020: Trends by Beneficiary Characteristics and Location,” found that increases in the use of telehealth helped maintain some healthcare access during the pandemic.

The report was produced by researchers in HHS's Office of the Assistant Secretary for Planning and Evaluation (ASPE) and analyzes Medicare fee for service (FFS) data in 2019 and 2020. The report illustrates that telehealth services were accessed more frequently in urban areas than rural communities and that Black Medicare beneficiaries were less likely than white beneficiaries to use telehealth.

The press release states that, “To help beneficiaries maintain some access to care amid stay-at-home orders to reduce COVID-19 related exposure, CMS used emergency waiver authorities enacted by Congress, as well as existing regulatory authorities to implement policies expanding access to telehealth services during the pandemic. These included waiving several statutory limitations such as geographic restrictions and allowing beneficiaries to receive telehealth in their home. Outside of the public health emergency (PHE), Medicare is generally restricted to payment for telehealth services in certain, mostly rural areas, and when beneficiaries leave their home and go to a clinic, hospital, or other type of medical facility for the service. There were some exceptions for beneficiaries with end-stage renal disease, stroke and other specific conditions. Additionally, in response to the pandemic, the HHS Office for Civil Rights relaxed enforcement of Health Insurance Portability and Accountability Act (HIPAA) of 1996 privacy requirements for videoconferencing.”

Further, “Taken as a whole, the ASPE report found that the share of Medicare visits conducted through telehealth in 2020 increased 63-fold, from approximately 840,000 in 2019 to 52.7 million. States with the highest use of telehealth in 2020 included Massachusetts, Vermont, Rhode Island, New Hampshire, and Connecticut. States with the lowest use of telehealth in 2020 included Tennessee, Nebraska, Kansas, North Dakota, and Wyoming. The report also found insightful trends on the kinds of services Medicare beneficiaries sought through telehealth. While overall healthcare visits for Medicare beneficiaries declined in 2020 as compared to 2019, telehealth was particularly helpful in offsetting potential foregone behavioral healthcare. In 2020, telehealth visits comprised a third of total visits to behavioral health specialists, compared to eight percent of visits to primary care providers and three percent of visits to other specialists. These findings prominently show an increased interest in seeking behavioral healthcare through telehealth.”

Moreover, to help protect access to care, CMS recently announced that outside of the COVID-19 PHE, Medicare will pay for mental health visits furnished by Rural Health Clinics and Federally Qualified Health Centers through interactive video-based telehealth, including telephone calls with audio only. CMS is also permanently eliminating geographic barriers and allowing patients in their homes to access telehealth services. These provisions were included in the Consolidated Appropriations Act of 2021.

“Other Medicare services added to the telehealth services list temporarily during the PHE will remain in place through December 31, 2023, while CMS continues to evaluate whether these services should be permanently added to the Medicare telehealth services list,” the release continues. “And to provide more transparency and visibility into telemedicine usage, CMS is also releasing a new snapshot showing the number of people with Medicare who utilized telemedicine services between March 1, 2020 and February 28, 2021. The snapshot includes Medicare FFS claims data, Medicare Advantage (MA) encounter data, and Medicare enrollment information.”

The release concludes by saying that although utilization of telehealth services increased and improved access to services for many beneficiaries, more research is needed to understand the impact on quality of care and why some beneficiaries utilized telehealth less than others.

The full report can be accessed here.

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