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The Journey Into Comprehensive IT Service Management and Project Management

May 29, 2019
This whitepaper offers a high-level overview of the current landscape around IT project and service management, and explains where comprehensive IT solutions can address the needs of senior healthcare IT executives in hospitals/ health systems nationwide.
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What do IT service management and IT project management look like in progressive patient care organizations? With IT budgets growing significantly right now in many patient care organizations out of necessity—electronic health record (EHR) optimization, the implementation of enterprise-wide data warehouses and comprehensive data analytics platforms, among other things, are becoming essential in the shift from volume to value in U.S. healthcare—CIOs and other healthcare IT leaders are under pressure as never before.

And, even as the resource demands on the IT departments in hospital-based organizations are surging, CIOs, CTOs, and their colleagues in IT are finding themselves more and more caught between the need to modernize their core infrastructures and their IT solutions, and the need to manage within the budgets they need to work with, even as expectations are increasing.As a result, CIOs and their healthcare IT executive colleagues are turning to formalized IT project management and IT service management strategies, as technology adoption becomes completely enmeshed in process changes around performance improvement work. 

What CIOs and their HIT colleagues are finding is that IT service management and project management must be conceptualized at the highest levels of an organization, and must be governed actively and consciously, in close relation to the organization’s core business objectives and needs. Fortunately, there are approaches to developing organized, comprehensive, strategic processes around service and project management. And one company, TeamDynamix, offers a set of solutions that empowers the CIO and their staff to make all those processes work.

This whitepaper offers a high-level overview of the current landscape around IT project and service management, and explains where comprehensive IT solutions can address the needs of senior healthcare IT executives in hospitals and health systems nationwide.