2023 Care Access Benchmark Report for Healthcare Organizations

Feb. 14, 2024
To manage growing consumer expectations and shrinking staff resources, forward-thinking healthcare organizations have adopted digital strategies, but recent research shows that the experiences they provide are often falling short.

The 2023 Care Access Benchmark Report features key findings from a survey of 1,000 healthcare consumers highlighting the ongoing demand for convenient access to accurate, consistent information, seamless experiences, and digital self-service—wherever people begin their journey.

For more insights on what consumers want, need, and expect today when they interact with healthcare organizations—download the report.


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