2017 Overall Best in KLAS Awards

Feb. 28, 2017
Who ranks as the top-performing healthcare IT and services companies based on customer feedback? According to the “2017 Best in KLAS: Software & Services” report published Jan. 30, 2017, it’s Epic, Optimum Healthcare IT, and Premier. This trio received overall Best in KLAS awards.

Epic earned the top Overall Software Suite ranking for the seventh consecutive year, was named the top Overall Physician Practice Vendor, and received Best in KLAS awards in eight segments. Optimum Healthcare IT earned the designation of top Overall IT Services Firm and won one Best in KLAS award. Premier won Overall Best in KLAS for Healthcare Management Consulting Firm, a new category this year. Premier also won four Best in KLAS awards.

Cerner, CareTech Solutions, MedSys Group, and Merge, an IBM Company, each won two Best in KLAS awards.

Earning the title of Best in KLAS is recognition by providers and payers of outstanding efforts by vendors to help healthcare professionals deliver better patient care. According to KLAS, it is reserved for “vendor solutions that lead the software and services market segments with the broadest operational and clinical impact on healthcare organizations and their patients.” This year’s list includes:

Best in KLAS: Software

Category
Recipient
Acute Care EMR (Large Hospital/IDN) Epic EpicCare Inpatient EMR
Cardiology Merge, an IBM Company, Cardio
Community HIS MEDITECH C/S Community HIS (6.x)
Emergency Department Wellsoft EDIS
Enterprise Resource Planning (ERP) Premier PremierConnect ERP Solutions
Health Information Exchange (HIE) Epic Care Everywhere
Healthcare Business Intelligence & Analytics Health Catalyst Analytics Platform
Homecare Thornberry NDoc
Laboratory (Large Hospital/IDN) Epic Beaker
Long-Term Care MatrixCare
PACS (Large Hospital/IDN) Sectra PACS
Patient Access Experian Health eCare NEXT
Patient Accounting & Patient Management (Large Hospital/IDN) Epic Resolute Hospital Billing
Patient Portals Epic MyChart
Population Health Enli CareManager
i2i Population Health i2iTracks
Speech Recognition—Front-End MModal Fluency Direct
Surgery Management Cerner Surgical Management
VNA/Image Archive Merge, an IBM Company, iConnect Enterprise Archive
Global (Non-US) Acute Care EMR InterSystems TrakCare EPR
Global (Non-US) PACS Sectra PACS
Global (Non-US) Patient Administration Systems  InterSystems TrakCare PAS

Best in KLAS: Physician Practice

Category
Recipient
Ambulatory EMR (Over 75 Physicians) Epic EpicCare Ambulatory EMR Ambulatory EMR (11-75 Physicians) Epic EpicCare Ambulatory EMR Small Practice Ambulatory EMR/PM (<10 Physicians)CureMD EMR/PM Practice Management (Over 75 Physicians) Epic Resolute/Prelude/Cadence Ambulatory Practice Management (11-75 Physicians) athenahealth athenaCollector Claims and Clearinghouse Navicure ClaimFlow

Best in KLAS: Payer Solutions

Category
Recipient
Care Management Solutions (Payer) Casenet TruCare
Payer Quality Analytics and Reporting Verscend Quality Reporting

Best in KLAS: Professional Services

Category
Recipient
Application Hosting Cerner
Cybersecurity Advisory Services  CynergisTek
Extended Business Office PwC
Extensive IT Outsourcing CareTech Solutions
Financial Improvement Consulting Premier
HIT Advisory Services MedSys Group
HIT Enterprise Implementation Leadership Optimum Healthcare IT
HIT Implementation Support & Staffing MedSys Group
Partial IT Outsourcing CareTech Solutions
CTG
Strategy, Growth, and Consolidation Consulting Premier
Technical Services Leidos Health
Value-Based Care Consulting Premier
Value-Based Care Managed Services Lumeris

This year’s batch of winners also included an award for Most Improved. Verity 340B from Verity Solutions is the most improved software product, gaining 17 percentage points (on a 100-point scale) since last year. Peak Outsourced Coding, from Peak Health Solutions, is the most improved services product, gaining 21 percentage points. NextGen Healthcare EPM (Over 75 Physicians) was the most improved physician practice product, increasing 12 percentage points over last year.

Awards were also given out for New Payer Solutions. In the new Payer Solutions segments, Casenet TruCare was Best in KLAS for Care Management Solutions, and Verscend Quality Reporting was Best in KLAS for Payer Quality Analytics and Reporting. This is the first year KLAS is offering awards for payer solutions.

To see the full list of winners, including for Category Leaders, go to http://klasresearch.com/best-in-klas-winners

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