Who ranks as the top-performing healthcare IT and services companies based on customer feedback? According to the “2017 Best in KLAS: Software & Services” report published Jan. 30, 2017, it’s Epic, Optimum Healthcare IT, and Premier. This trio received overall Best in KLAS awards.
Epic earned the top Overall Software Suite ranking for the seventh consecutive year, was named the top Overall Physician Practice Vendor, and received Best in KLAS awards in eight segments. Optimum Healthcare IT earned the designation of top Overall IT Services Firm and won one Best in KLAS award. Premier won Overall Best in KLAS for Healthcare Management Consulting Firm, a new category this year. Premier also won four Best in KLAS awards.
Cerner, CareTech Solutions, MedSys Group, and Merge, an IBM Company, each won two Best in KLAS awards.
Earning the title of Best in KLAS is recognition by providers and payers of outstanding efforts by vendors to help healthcare professionals deliver better patient care. According to KLAS, it is reserved for “vendor solutions that lead the software and services market segments with the broadest operational and clinical impact on healthcare organizations and their patients.” This year’s list includes:
Best in KLAS: Software
Category |
Recipient |
| Acute Care EMR (Large Hospital/IDN) | Epic EpicCare Inpatient EMR |
| Cardiology | Merge, an IBM Company, Cardio |
| Community HIS | MEDITECH C/S Community HIS (6.x) |
| Emergency Department | Wellsoft EDIS |
| Enterprise Resource Planning (ERP) | Premier PremierConnect ERP Solutions |
| Health Information Exchange (HIE) | Epic Care Everywhere |
| Healthcare Business Intelligence & Analytics | Health Catalyst Analytics Platform |
| Homecare | Thornberry NDoc |
| Laboratory (Large Hospital/IDN) | Epic Beaker |
| Long-Term Care | MatrixCare |
| PACS (Large Hospital/IDN) | Sectra PACS |
| Patient Access | Experian Health eCare NEXT |
| Patient Accounting & Patient Management (Large Hospital/IDN) | Epic Resolute Hospital Billing |
| Patient Portals | Epic MyChart |
| Population Health | Enli CareManager i2i Population Health i2iTracks |
| Speech Recognition—Front-End | MModal Fluency Direct |
| Surgery Management | Cerner Surgical Management |
| VNA/Image Archive | Merge, an IBM Company, iConnect Enterprise Archive |
| Global (Non-US) Acute Care EMR | InterSystems TrakCare EPR |
| Global (Non-US) PACS | Sectra PACS |
| Global (Non-US) Patient Administration Systems | InterSystems TrakCare PAS |
Best in KLAS: Physician Practice
Category |
Recipient |
Best in KLAS: Payer Solutions
Category |
Recipient |
| Care Management Solutions (Payer) | Casenet TruCare |
| Payer Quality Analytics and Reporting | Verscend Quality Reporting |
Best in KLAS: Professional Services
Category |
Recipient |
| Application Hosting | Cerner |
| Cybersecurity Advisory Services | CynergisTek |
| Extended Business Office | PwC |
| Extensive IT Outsourcing | CareTech Solutions |
| Financial Improvement Consulting | Premier |
| HIT Advisory Services | MedSys Group |
| HIT Enterprise Implementation Leadership | Optimum Healthcare IT |
| HIT Implementation Support & Staffing | MedSys Group |
| Partial IT Outsourcing | CareTech Solutions CTG |
| Strategy, Growth, and Consolidation Consulting | Premier |
| Technical Services | Leidos Health |
| Value-Based Care Consulting | Premier |
| Value-Based Care Managed Services | Lumeris |
This year’s batch of winners also included an award for Most Improved. Verity 340B from Verity Solutions is the most improved software product, gaining 17 percentage points (on a 100-point scale) since last year. Peak Outsourced Coding, from Peak Health Solutions, is the most improved services product, gaining 21 percentage points. NextGen Healthcare EPM (Over 75 Physicians) was the most improved physician practice product, increasing 12 percentage points over last year.
Awards were also given out for New Payer Solutions. In the new Payer Solutions segments, Casenet TruCare was Best in KLAS for Care Management Solutions, and Verscend Quality Reporting was Best in KLAS for Payer Quality Analytics and Reporting. This is the first year KLAS is offering awards for payer solutions.
To see the full list of winners, including for Category Leaders, go to http://klasresearch.com/best-in-klas-winners
