Peninsula Regional Medical Center improves patient care coordination with Spok
Spok announced that Peninsula Regional Medical Center (PRMC) has improved patient care coordination with Spok Care Connect, achieving results in the areas of provider communications, electronic health record (EHR) integration, and emergency response.
PRMC is a 289-bed community hospital with about 3,300 employees, including 400 physicians, in Salisbury, Maryland. An award-winning regional trauma center, PRMC serves over 500,000 patients each year.
Spok Care Connect, an enterprise healthcare communications platform, provides secure messaging, paging, mass notification, web directory, on-call scheduling, and contact center solutions that integrate into existing clinical workflows.
Spok Care Connect delivers the right information to caregivers quickly and securely, including sending staff messages and alerts from the EHR. PRMC also embeds Spok on-call scheduling into Epic’s ordering screen to make it easier for physicians to call their colleagues about a case when placing a consult. Spok complements the EHR, streamlining these workflows, which means improved response time for better care coordination and a quieter hospital environment for patients.
Spok Care Connect also supports mass notification for PRMC, which allows them to quickly notify staff—whether it be all staff or a specific group—during emergency events. This technology is used for rallying the rapid response team and activating critical codes. With Spok, PRMC has accelerated processing code blues from several minutes to just seconds.
Key to delivering actionable information is Spok Care Connect’s enterprise-wide directory and on-call schedule that can be referenced by all staff. Real-time updates and communication preferences allow staff to be contacted on whatever device they choose. In the contact center, Spok supports automated operator greetings, which has reduced the number of calls going to operators by 17%.
