Change Healthcare and Doctor On Demand bring integrated lab orders and results to telemedicine

April 10, 2018

Doctor On Demand, a video medicine provider serving health plans, enterprise customers, and the direct-to-consumer market, is now using the Change Healthcare Intelligent Healthcare Network to empower consumers to choose convenient and cost-effective lab for tests ordered by network physicians.

Before this collaboration, telemedicine patients waited to be told by their provider where and when to go for lab work—with little or no control over scheduling or cost. Moreover, patients were told to go to a lab that may have been out of network, raising their costs. Now, when a Doctor On Demand physician sees a patient over a video visit and determines lab work is needed, the doctor can order the tests and refer the patient to nearby labs for testing. Patients then have the option to choose a lab that works best for them based on location and costs. When testing is complete, the clinician can then send the results directly to the patient—all through the Doctor On Demand application. This allows for a telemedicine experience that empowers patients to take charge of their own health.

The new Orders and Results solution connects laboratory and ancillary services to Doctor On Demand providers, producing cleaner orders. Lab results and reports are delivered directly to the physicians, streamlining workflow, and reducing manual effort. Change Healthcare electronically delivers more than 60 million results and clinical reports, and over 14 million orders per year on its Clinical Network.

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