ZOTT, a new patient experience solution, and AT&T announced a collaboration to further advance the patient experience. Through innovative uses of cloud computing and over-the-top content distribution technology, the companies are redefining the patient journey.
Imagine being stuck in a hospital bed for months, or even years, and being unable to go outside, pursue passions, or stay connected with the world. To make matters worse, you, and all visiting family and friends, only have a few local television channels to watch on a small TV that sits on the opposite side of the room. This is a reality that millions of people unfortunately face every year.
Now imagine a world where patients, families, and caregivers can access unique content, original live streams, countless TV channels, and compelling social experiences across all of their devices from anywhere within the hospital. Taylor Carol, a cancer survivor who spent five years in a hospital and then went on to graduate from Harvard to become co-founder of ZOTT, together with the ZOTT team have made this comprehensive experience the new reality.
With ZOTT, everyone has the freedom to consume content in the way that’s most comfortable to them. A patient can be in her hospital bed watching one of ZOTT’s daily original live streams from a popular YouTube influencer on her phone, while her mother and father play a game from ZOTT’s vast game library on their laptop. Meanwhile, thanks to ZOTT’s new relationship with AT&T, the patient’s brother can simultaneously choose from extensive DIRECTV for BUSINESS content. From his tablet, he can watch his favorite football team play live or even find an episode of his favorite show that he had missed. Whether in the patient’s room, a visitor waiting area or the cafeteria, their content won’t be interrupted. ZOTT’s wireless content delivery network is active throughout the entire hospital.
By improving patient satisfaction, AT&T and ZOTT also seek to help improve clinical outcomes and the physical well-being of patients. Research shows that increased patient satisfaction scores correlate to less time spent in a hospital, higher quality of care, lower readmission rates, lower mortality rates, and lower odds of a minor complication.
ZOTT will further integrate AT&T’s content into the patient experience, an endeavor the company is uniquely positioned to do under the leadership of Jon Shipman, chief technology officer for ZOTT and former founding member of Twitch.
ZOTT offers their comprehensive service through a cloud-based content aggregation and distribution platform, where new content and experiences are added daily and all data is protected at rest and in transit. Furthermore, ZOTT employs a team of moderators who are continually watching content and interactions to ensure ZOTT is a safe space for patients, family members, and the hospitals themselves. Patients can play, learn, and socialize while hospitals can trust the content that is being displayed.