Arkansas Blue Cross and Blue Shield Goes Live on BPM

March 7, 2010

Atlanta, GA – March 5, 2010 – Arkansas Blue Cross and Blue Shield has implemented SunGard’s iWorks BPM solution to help the company gain greater transparency and efficiency throughout its claims management process. SunGard’s iWorks BPM is a business process and electronic content management solution that helps insurance companies streamline, standardize and centralize information, and manage high-volume workflows for claims, enrollments and other business processes. Using iWorks BPM, Arkansas Blue Cross has achieved a common claims desktop tool integrated with multiple systems that helps it monitor business activity and performance and provide added flexibility for employees.

iWorks BPM helps Arkansas Blue Cross automate work distribution to increase efficiency and productivity, provide real-time monitoring of workload and performance and provide more employee flexibility through telecommuting.

David Bridges, executive vice president of Internal Operations at Arkansas Blue Cross, said, “SunGard’s iWorks BPM provides integration, workflow and scalability to help us augment our claims management and inventory control.  The common desktop for managing claims through iWorks BPM provides performance tracking and accountability throughout the process, which translates into improved productivity and increased provider and member satisfaction.”

Greg Webber, president of SunGard’s insurance business, said,“SunGard’s iWorks BPM assists companies like Arkansas Blue Cross track and manage the flow of claims data, documents and processes throughout their organizations whilestandardizing and integrating operations. This helps customers enhance productivity, quality and performance in a high-volume, standardized claims processing environment.”