Medical Dictation and Transcription Technology Replaced at St. Joseph Medical Center

March 13, 2010

Atlanta and Nashville, TN (March 11, 2010)Webmedx, the fourth largest medical transcription service provider in the U.S. and premier supplier of clinical documentation technology,  today announced that St. Joseph Medical Center (SJMC) in Houston, Texas has implemented Webmedx’s leading medical dictation and transcription technology platform throughout the 792-bed facility. Within three days of the legacy system crashing, Webmedx had St. Joseph’s nearly 600 physicians back online and dictating reports with minimal disruption and no learning curve. The announcement was made by Sean Carroll, CEO, Webmedx.

Webmedx received the Best in KLAS Award for Outsourced Transcription in the 2009 Top 20 Best in KLAS Awards: Software & Professionals Services report. The company’s new, web-native system easily accommodates SJMC’s clinical documentation needs and will continue to support their future growth. “The conversion and implementation was so smooth that our physicians didn’t even realize we had installed a completely new system,” mentions Lana Smart, RHIA, Director of Health Information Management and Privacy Officer, SJMC.

St. Joseph’s legacy dictation and transcription system was already past its useful life when their documentation disaster struck on December 14, 2009. Replacing the system with new technology from Webmedx was a fast-moving effort for all involved. While Smart focused on implementing a back-up solution, Webmedx worked diligently with Jason Welch, IT Project Manager, SJMC, to manually enter data into the new system and completely mirror the prior dictation system’s user interface. Physicians were able to dictate using the new system immediately with no additional training or intervention. Additionally, the organization’s internal medical transcriptionists (MTs) were quickly online and have been working with Webmedx’s U.S.-based team of clinical documentation experts to transcribe backlogged reports.