Salesforce Introduces Care from Anywhere Innovations

Aug. 10, 2021
COVID-19’s impact on the healthcare industry accelerated the demand for an uninterrupted, digitally advanced healthcare system

On Aug. 9, 2021, the first day of the HIMSS21 conference,  leaders at the Irvine, Calif.-based company Salesforce announced through a press release their new “care from anywhere innovations.”

According to the release, “It’s no secret that COVID-19 accelerated the demand for an always-on, digitally enhanced healthcare system. Patients now expect care delivered in non-traditional settings including at home, at work, and even on-the-go.”

Further, “This is exactly what Salesforce’s care from anywhere innovations are designed to do. These new technology innovations deliver stronger relationships across healthcare and life sciences organizations from anywhere. By tapping into these innovations, they can streamline operations and

Kevin Riley, senior vice president and general manager of healthcare and life sciences at Salesforce was quoted in the release saying that “For years, the healthcare system has struggled to catch up with the innovation we were seeing across other industries. But the pandemic forced us to accelerate digital transformation and provide the healthcare system with digital-first and always-on patient-focused. These new care from anywhere innovations ensure that we continue this digital transformation in healthcare and empower providers, payers, care coordinators and pharmaceutical companies to deliver care for patients wherever they are.”

Salesforce’s new offerings include:

  • Remote Patient Exception Monitoring for Health Cloud: Surfaces data and insights from connected devices directly within a single dashboard to help providers create personalized connections with patients.
  • Intelligent Appointment Management for Health Cloud: Maximizes appointment scheduling efficiency by suggesting the right appointment for the patient at the right time, which can help reduce no shows, administrative costs, and time spent on scheduling calls.
  • Medication Management for Health Cloud: Helps health systems, pharmacies, small practices, and retail establishments manage medication lists, no matter where care is accessed.
  • HIPAA Compliance for Salesforce Maps, B2C Commerce, and Salesforce Order Management: Allows in-home patient care companies to safeguard patient health information while helping to increase their productivity in the field and offer personalized care.

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